Refund Policy
This Refund Policy explains how refunds work for the Pro subscription on WispResume. Pro unlocks paid features immediately, so please read this before subscribing.
1. Subscription refund eligibility
If you are charged for a subscription renewal you did not intend, or you are unhappy with Pro shortly after subscribing, contact us within 7 days of the charge and we will review your request. Refunds may be declined where there is evidence of misuse — for example, subscribing, exporting a large number of resumes, and then immediately requesting a refund.
2. Refund timeline
We aim to respond to refund requests within 3 business days of receiving them. Once a refund is approved, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer.
3. Refund method
Approved refunds are issued to your original payment method via Dodo Payments. We do not issue refunds by any other method (e.g. cash, bank transfer to a different account). When a refund is issued, the corresponding Pro access is removed from your account.
4. Digital products
Because WispResume is a digital subscription service that grants access immediately upon payment, refunds are handled on a case-by-case basis rather than as an automatic right, in line with the eligibility rules above. Resumes and documents you have already exported remain yours to keep even if a refund is issued.
5. Exceptions
- Failed or duplicate payments — if you were charged but Pro was not unlocked, or you were charged more than once for the same purchase, we will investigate and refund any duplicate or erroneous charge in full.
- Abuse — refunds may be declined where we find evidence of abuse of the free trial or refund process.
- Cancellation — cancelling your subscription does not, by itself, entitle you to a refund for the current billing period; see our Cancellation Policy.
6. How to request a refund
Email wispresume@gmail.com from the email address on your account, including your payment reference (from your Dodo Payments receipt) and the reason for the request.
7. Contact
For any billing question, reach us at wispresume@gmail.com.